FAQ'S ! Common Questions you may have about our products.
What we offer!
How it woks 'Similar to'
Are your fragrances similar to those of real brands?
Each of our blends is an inspiration of a branded fragrance. We make our fragrance at a very affordable price, and the quality standards are very similar to a designer perfume.
There is no affiliation with the mentioned brands.
Why are your prices reasonable? Is your quality similar to branded perfume?
We do cost-cutting by not spending money on packaging and advertising of our product. All of our focus is on quality and providing the same luxury scent at an affordable price.
Is your fragrance long-lasting?
Yes, because of your genuine composition, our fragrances stay longer.
Is a single bottle of fragrance sufficient for 5 months?
Yes, our bottle size of 100 ml is sufficient if you use it once or twice a day. But not for those who are habitual of repeated sprays.
Do you test your fragrances on animals?
Our fragrances are not tested on animals.
I don’t like the scent I ordered. will you refund it?
Yes, we value our customers' choice, and we will refund the full price of an opened bottle within 7 days of purchase.
Our Perfumes
What is meant by layering fragrances? How to do it?
It means combining two or more scents to create a different scent. You can experiment with a bold base with a floral note.
Where do I store my Perfume?
Avoid placing perfume in direct sunlight or heat, nor place it in extreme temperature areas.
What is the best place for perfume application?
The pulse points like the neck, wrist, and behind the earlobe. These areas enhance the fragrance even more.
What is the diffusion of Perfumes?
Diffusion means how perfume spreads around your surroundings, like how a nearby person experiences it, so our scents are not so distracting, nor overwhelming.
I can’t smell my fragrance after a while?
Yes, you won’t be able to smell your fragrance after a while because your nose normalizes it and gets used to it (your nose desensitizes it). Even the people around you still smell it. This phenomenon is called as nose fatigue.
Return Policy
You can return any item within 10 days of delivery with a full refund.
If you want to return or exchange your fragrance you can either email us at hello@parfumsecrets.ae
What is your return and exchange policy?
If the product is unused/unopened with original packaging it can be return and exchanged within 10 days of purchase. For more information, please visit our page Returns & Refunds
Shipping
How can I track my order?
As soon as you place an order, you will get a confirmation email having a tracking number. The status of your delivery can be checked through this number.
Please click on the chat icon below, then select the 'Track Order' option. You can track your order by filling out the form.
How can I reach your customer service?
Feel free to e-mail us at hello@parfumsecrets.com or visit our Contact Us page
My query was not answered in the above questions. Where to ask?
We love to respond to your concerns, feedback, and reviews. Please visit our Contact Us page.